High quality Vitamins & Minerals | UK delivery FREE over £15

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FAQ

  • I want to know if the products I buy are safe to use, how can I be sure of this?

    All Innopure products are UK manufactured and...

    Follow GMP (Good Manufacturing Practice) guidelines.
    Comply with Informed Sport quality assurance programme for sports nutrition products, suppliers to the sports nutrition industry, and supplement manufacturing facilities.
    Are certified and regularly tested for WADA (World Anti Doping Agency) banned substances reducing the risk of cross contamination in the production process.
    Do not use ingredients that have been through a radiation process during manufacture.
    Do not use ingredients that are genetically modified or derived from genetically modified organisms.
    Have strict measures in place to guard against the introduction and establishment of Bovine Spongiform Encephalopathy (BSE) and Transmissible Spongiform Encephalopathies (TSE) and conform to, or are stricter than, the office International des Epizooties (OIE) and World Health Organisation (WHO) recommendations.

  • Are Innopure products suitable for Vegans and Vegetarians?

    Most Innopure products are suitable for Vegans and Vegetarians. We are registered by both the Vegan and Vegetarian Society's for products which are suitable and their logo's are clearly displayed on our packaging and within the product description.

  • How will I know if an Innopure product contains allergens?

    If an Innopure products contains allergens these will be clearly marked on the product ingredient list in Bold text on both the packaging and within the product description.

  • How do I find the right product for me?

    We have set out the Innopure website to make it easy for you to find the right product to suit you. If you know what you are looking for simply type the name of the product into the search field which is always in the top right hand corner of the web page you are on and symbolized by a magnifying glass.

    If you know why you want a product but are not sure which product you should take. Select one of the following categories which will give you a list of Innopure products which are recommended for each category.

    General Health For everyday wellness
    Feeling Good
    Mood regulation & maintaining the feeling of mental health & wellbeing
    Heart Health Vitamins, minerals & supplements for heart health
    Weight Management  Supporting a healthy diet, weight loss and maintenance
    Immune System Support for the bodies natural defence mechanisms
    Digestive System If you occasionally suffer from digestive problems
    Energy and Vitality If you are suffering from tiredness and fatigue
    Joint and Bone Health Help in the maintenance of good joint and bone health
    Pregnancy and Fertility Help during and after conception
    Beauty Supplements for hair skin and nails

  • What happens if I am unhappy with my purchase?

    With our help most of the time you will choose the product which addresses the issue you were trying to resolve. But if you haven't or you have simply changed your mind that's fine we offer a 6 Month Money Back Guarantee on all products bought from the Innopure website - even if you have used the product. For further details visit Our Promise page.

  • How do I place an order?

    To place an order simply select the product/s you wish to purchase, add these to your basket then either continue shopping or go to checkout where you will be asked to pay for your order.

  • Is my payment secure?

    You can pay using your PayPal account or via a credit or debit card. All transactions are secure and encrypted and we will never store card information.

  • How long will my order take to be dispatched?

    We will process and dispatch all orders we receive before 3pm from Monday to Friday except bank holidays.

  • Will I be notified of when my order will arrive?

    Yes, you will be notified by e-mail and/or SMS with order tracking details if you live in the UK, Europe and countries from the rest of the World.

  • Do I need to be in to receive my order?

    Within the UK we will be using the Royal Mail tracked service. This service does not need a signature however the postal worker must confirm to us that your order has been safely delivered that could be to a friend or neighbour known to the postal worker. Outside of the UK this will vary depending on the procedures of that Country's postal service.

  • Will my order be packed discreetly?

    Yes, our outer packaging is unbranded so you can be sure that nobody will know what you have ordered or where you have ordered it from.

  • How quickly will I get my order?

    In the UK we will seek to deliver your order within 2-3 working days if you have not chosen our next day delivery service. If you have chosen next day delivery you can expect your delivery to arrive the following working day as long as you have placed your order before 3pm.

    In Europe we will seek to deliver your order within 3-5 working days.

    For the rest of the World you should expect to receive your order within 7-10 working days.

  • How much will my order cost to deliver?

    UK Europe Rest of World
     Standard

    £1.99

    FREE for orders over £15

     (2 to 4 working days)

    £3.99

    FREE for orders over £40

    (3 to 5 working days)

    £5.99

    FREE for orders over £60

    (7 to 10 working days)

    Express

    £2.99

    FREE for orders over £30

    (1 to 2 working days)

    n/a n/a

  • What is a food supplement?

    Food Supplements are a concentrated source of a vitamin, mineral or other substance which has either a nutritional or physiological effect.

    They can be found as individual elements or combinations and are usually sold by the dose in a capsule, tablet, liquid or powder form. Innopure products unless they fall into the vitamin or mineral category are labelled as food supplements.

  • What are vitamins & minerals?

    Your body needs Vitamins in small amounts to work properly. Vitamins come in 2 types: Fat-soluble vitamins and water soluble vitamins.

    Fat-soluble vitamins are found mainly in fatty foods and animal products, such as vegetable oils, milk and dairy foods, eggs, liver, oily fish and butter.Your body stores these vitamins in your liver and fatty tissues for future use. The fat-soluble vitamins are:

    Vitamin A
    Vitamin D
    Vitamin E
    Vitamin K

    Water-soluble vitamins on the other hand are not stored in the body, so you need to have them more frequently. Water-soluble vitamins are found in a wide range of foods, including fruit, vegetables, potatoes, grains, milk and dairy foods. Unlike fat-soluble vitamins, they can be destroyed by heat or by being exposed to the air. They can also be lost in water used for cooking. Water-soluble vitamins are vitamin C, the B vitamins and folic acid.

    Like Vitamins minerals are essential nutrients the body needs to function correctly. They are needed for 3 primary reasons.

    For healthy bones and teeth.
    Controlling body and cellular fluids.
    Turning food into energy.

    Minerals are found in meat, cereals (including cereal products such as bread), fish, milk and dairy foods, vegetables, fruit (especially dried fruit) and nuts.

    The main essential minerals are calcium, iron and zinc although there are also many other types of minerals that are an important part of a healthy diet.