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What is the Innopure Lifetime Guarantee?

With our help most of the time you will choose the product which addresses the issue’s you were trying to resolve. But if you haven't or you have simply changed your mind that's fine we offer a lifetime money back guarantee on all products bought from the Innopure website.

All we ask is that you let us know of your intention to return your product by e-mailing us at care@innopure.co.uk giving your name, address, order number and reason for return. We will contact you with instruction of what to do next.

The Innopure Lifetime Guarantee aims to make it easy for you to get a refund if you have changed your mind or realised a product is not the one for you. The Guarantee is not available on repeat orders of the same product purchased as a single item or as part of one of our multi saver or lifestyle packs.
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Office address

eBeauty Ltd, Innopure, Regus House, Cardiff Gate Business Park, Cardiff, CF23 8RUT:0800 622 6569

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Call us 0800 622 6569

Got a question? Why not give us a call and one of our friendly customer service team will help you out. Our lines are open Monday to Friday from 9am - 5pm.

Frequently asked questions

  • I want to know if the products I buy are safe to use, how can I be sure of this?

    All Innopure products are UK manufactured and...

    Follow GMP (Good Manufacturing Practice) guidelines.
    Comply with Informed Sport quality assurance programme for sports nutrition products, suppliers to the sports ... Link to key information.

  • Are Innopure products suitable for Vegans and Vegetarians?

    Most Innopure products are suitable for Vegans and Vegetarians. We are registered by both the Vegan and Vegetarian Society's for products which are suitable and their logo's are clearly displayed on o... Link to key information.

  • How will I know if an Innopure product contains allergens?

    If an Innopure products contains allergens these will be clearly marked on the product ingredient list in Bold text on both the packaging and within the product description. Link to key information.

  • How do I find the right product for me?

    We have set out the Innopure website to make it easy for you to find the right product to suit you. If you know what you are looking for simply type the name of the product into the search field which is always in the t... Link to key information.