I want to know if the products I buy are safe to use, how can I be sure of this?

All Innopure products are UK manufactured and...

  • Follow GMP (Good Manufacturing Practice) guidelines.
  • Comply with Informed Sport quality assurance programme for sports nutrition products, suppliers to the sports nutrition industry, and supplement manufacturing facilities.
  • Are certified and regularly tested for WADA (World Anti Doping Agency) banned substances reducing the risk of cross contamination in the production process.
  • Do not use ingredients that have been through a radiation process during manufacture.
  • Do not use ingredients that are genetically modified or derived from genetically modified organisms.
  • Have strict measures in place to guard against the introduction and establishment of Bovine Spongiform Encephalopathy (BSE) and Transmissible Spongiform Encephalopathies (TSE) and conform to, or are stricter than, the office International des Epizooties (OIE) and World Health Organisation (WHO) recommendations. 

Are Innopure products suitable for Vegans and Vegetarians?

Most Innopure products are suitable for Vegans and Vegetarians. We are registered by both the Vegan and Vegetarian Society's for products which are suitable and their logos are clearly displayed on our packaging and within the product description.

How will I know if an Innopure product contains allergens?

If an Innopure product contains allergens these will be clearly marked on the product ingredient list in Bold text on both the packaging and within the product description.

How do I find the right product for me?

We have set out the Innopure website to make it easy for you to find the right product to suit you. If you know what you are looking for simply type the name of the product into the search field which is always in the top righthand corner of the web page you are on and symbolized by a magnifying glass.

If you know why you want a product but are not sure which product you should take. Select one of the categories under Health Need which will give you a list of Innopure products which are recommended for each category.

The item that I want to order is out of stock on your website, when will it come available?

We cannot guarantee exactly when the item will be back in stock, but we do everything we can to replenish our stock as quickly as possible. 

How do I place an order?

To place an order simply select the product/s you wish to purchase, add these to your basket then either continue shopping or go to checkout where you will be asked to pay for your order.

Is my payment secure?

You can pay using your PayPal account or via a credit or debit card. All transactions are secure and encrypted and we will never store card information.

I recently placed an order - when can I expect to receive it?

We are aiming to dispatch orders within 24 hours of receipt, seven days a week. Please allow up to the maximum time for delivery; 1-2 working days for first class and 2-3 working days for second class delivery.

Estimated delivery times exclude bank holidays. 

How can I track my order?

You can track the progress and estimated arrival date of your order, using the unique tracking number and link on your shipping confirmation email.  

My order has not arrived, what should I do?

Check your tracking number to see whether the parcel has been marked as delivered or delivered to a neighbouring address, as this can occur on the odd occasion if no one is at home at time of delivery. Alternatively, you can contact us and our helpful customer service can help track your order for you. Please have your order number to hand.

What happens if I'm not happy with my purchase?

With our help most of the time you will choose the product which addresses the issue you were trying to resolve. But if you haven't or you have simply changed your mind, that's fine. We offer a 6 Month Money Back Guarantee on all products bought from the Innopure website - even if you have used the product. For further details, please visit 'Our Promise' page.

Can I sign up to receive special offers?

Yes, you can sign up to our newsletter by visiting the bottom of our homepage. You will need to enter a valid email address and then click the arrow. By signing up you will receive our latest offers and news.