Subscription FAQs

How do I manage my subscription?

You can skip an order or cancel a standard product subscription by logging into your account. Click the 'Account' icon in the top right bar of our website and log in, then click manage subscription. Then click subscriptions in the top header bar and choose the product that you would like to skip or cancel. 

How do I change my delivery date?

Click the ‘Account' icon in the top bar of our website and log in, then click ‘manage my subscription’ then click subscriptions in the top header bar. There you will see all your active subscriptions. Choose the subscription you would like to edit. From there it’s easy to change the order delivery date and the order frequency. 

Can I cancel my subscription?

We hope you experience the results you’re looking for, but if you do decide to cancel your subscription then you can do so at any time* (does not apply to 60 day free trial products) via your online account or by calling the Customer Care team on 0800 6226569. There are no strings attached with our subscription service, so you won’t be charged again after that point.

To cancel online, click ‘Account' icon in the top bar of our website and log in, then click manage subscriptions, and then click subscription in the top header bar. Choose the subscription(s) you would like to cancel and then click cancel subscription.

What if I take my supplements more or less frequently?

It’s important to take most of our supplements every day to maintain levels of the active ingredient in your body. If you would like to take more or less each month you can easily adjust the frequency of each order via your online account.  Click ‘mange my subscription’ and then click subscription in the top header bar. There you will see all your active subscriptions. Choose the subscription you would like to edit. From there it’s easy to change the order frequency.

Can I order more than one Free Trial Product?

Yes, you can but not on the same order. Only one free trial product can be purchased per order only.

Subscription Terms & Conditions - Valid until 31st December 2022.

Discount cannot be combined with any other offers or used on an existing subscription.
*Free 60 Day Trial applies to your first subscription order, thereafter the price will return to the product price shown. Free trial subscription can only be cancelled after 45 days since you placed the order. Your first full subscription payment will be charged 60 days following the date of your free trial order. 
If you wish to cancel after the 45 days, please email us at care@innopure.co.uk requesting cancellation or call us on 0800 6226569. Our Customer Care Team is available from 9.00am to 5.00pm, Monday to Thursday and 9.00am - 4.30pm Friday.

Advice

Supplements from Innopure should be consumed as part of a healthy and balanced diet and lifestyle. If you are taking any prescribed medication or have any medical conditions, please consult your doctor or pharmacist before taking vitamins or supplements.